How to Fix Apple Pay Not Working: Get Your Apple Wallet Up and Running

Apple Pay has revolutionized the way we make contactless payments, allowing users to complete transactions with just their iPhone or Apple Watch. However, some users might experience issues when adding cards to their Apple Wallet or when using Apple Pay. If you’re facing similar problems, this article is here to help. We’ll guide you through some simple troubleshooting steps to resolve these issues and get your Apple Pay working smoothly.

Step 1: Check Device and Region Compatibility

Before we dive into the solutions, it’s essential to ensure your device and region support Apple Pay. You can find a list of compatible devices and supported countries on Apple’s website. If your device and region are compatible, and you’re still experiencing issues, continue with the following steps.

Step 2: Verify Apple Pay is Set Up Correctly

It’s crucial to ensure that Apple Pay is set up correctly on your device. To check, follow these steps:

  1. Open the Wallet app on your iPhone.
  2. Check if your card is already added to your Apple Wallet. If not, tap the “+” icon to add a card.
  3. Make sure the card’s information is correct, and the card is verified by your bank. If your card isn’t verified, you might need to complete additional security steps, like entering a confirmation code sent by your bank.

Step 3: Restart Your Device

Sometimes, minor glitches can be resolved by restarting your iPhone or Apple Watch. Give your device a quick restart and try adding your card again or using Apple Pay. This might help refresh the system and resolve any minor issues.

Step 4: Update Your Device

Outdated software may cause compatibility issues with Apple Pay. To ensure your iPhone or Apple Watch is running the latest software version, follow these steps:

  • For iPhone: Go to Settings > General > Software Update. If an update is available, download and install it.
  • For Apple Watch: Open the Watch app on your iPhone, then go to My Watch > General > Software Update. If an update is available, download and install it.

Step 5: Check Your Card’s Compatibility

Apple Pay might not support some cards from specific banks or card types. To ensure your card is compatible with Apple Pay, double-check with your bank. They can provide you with information about whether your card is eligible for Apple Pay and guide you through any additional steps needed to enable the card for use with Apple Pay.

Step 6: Check Your Internet Connection

Ensure you have a stable internet connection while adding a card or using Apple Pay. A poor connection might hinder the verification process or lead to transaction errors. If possible, connect to Wi-Fi or ensure you have a strong cellular signal.

Step 7: Remove and Re-add the Card

If your card is already in your Apple Wallet but Apple Pay isn’t working, try removing and re-adding the card by following these steps:

  1. Open the Wallet app on your iPhone.
  2. Select the card you want to remove.
  3. Tap the three-dot icon in the top-right corner and select “Remove Card.
  4. Confirm the removal and then try adding the card again by tapping the “+” icon.

Step 8: Contact Apple Support

If none of these solutions work for you, it’s time to contact Apple Support. They’ll be able to provide further assistance and help you resolve the issue. Apple Support is available through various channels, including phone, chat, and even in-person at your local Apple Store.


We hope this article has helped you fix any issues you were facing with Apple Pay or adding a card to your Apple Wallet. By following these simple troubleshooting steps, you should be able to get your Apple Pay up and running in no time. If you still need assistance or have any questions, feel free to reach out to Apple Support or leave a comment below.

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